You can interact with Moogsoft Support entirely thru email if you so desire. But if you need to see your open tickets, and make updates to them, you need access to the support portal. To do this, you will need to either create a new account, or just set a password if you already have an account but have not created a password before.
This is also the location to see Knowledge Articles that may help you with issues you are encountering with AIOps. Most KA's are visible once you are logged in.
Accessing the Servicedesk:
The Help Center and Support Portal is located at: https://servicedesk.moogsoft.com
Once at the servicedesk, click the the "Sign In" link in the upper right-hand corner. You will get this login window:
If you have emailed Support before, or even just been copied on an email to support, then you are probably already in the support system, and you just need to create a password. Click the "Get a password" link, and you will arrive at this window:
Fill in your email address and submit. Instructions on how to continue will be in the email you will receive.
To create a new account, you can click the "Sign up" link and get this window:
Fill in the details, prove you aren't a robot, and an email will be sent with further instructions.
Welcome to Moogsoft Support!